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Return Policy
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Return Policy
Returns will be applicable for the following -

1. If the products are returned within 30 days of receiving the order.
2. If the products are returned in resaleable condition and in its undamaged original packing.
In case the product is received in damaged condition your refund will not be processed. Please do not discard or destroy the package/carton in which your products are shipped. Its best to save your original packaging materials to help your return get back to us in resalable condition. You will not receive a refund for the shipping charges to ship back the unwanted product.
A re-stocking fee of 15% will be applicable for all returned products. The refund calculation is as described below - Refund value = Total Invoice Value - Shipping Charges - 15% Re-stocking Fee
For eg. For an invoice as shown below the refund calculation will be as follows -
Refund Value = 1,350 - 250 - (15% × 1,350) = Rs. 897.5 /-
Return requests can be placed by dropping an email to cs@thekaagazstore.com along with the invoice number.
All returns should be sent to the following address -
THE KAAGAZ STORE,
c/o Smita Shivanandan,
XV/140-2C, Ambadi Lane,
Kesari Road, North Paravur,
Cochin, Kerala - 683513
Contact - 07736002525, 0484-6002525
Returns will not be applicable for custom orders.
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Cancellation Policy
Cancellations will not be applicable for the following -
1. Orders that have already been dispatched.
2. Custom orders / Customized envelopes.
3. Partial order cancellation will not be allowed.
All order cancellations by the customer will be subject to a cancellation fee of 10% of the total invoice value.
The refund calculation is as described below -
Refund value = Total Invoice Value - 10% Cancellation Fee
For eg. For an invoice as shown below the refund calculation will be as follows -
Refund Value = 1,350 - 250 - (10% × 1,350) = Rs. 965 /-
In case The Kaagaz Store is unable to process your order due to reasons like unavailablity of stocks or resources or for any other reason whatsoever, no cancellation fee will be levied and 100% of the invoice value will be refunded to the customer.
Cancellation requests can be placed by dropping an email to cs@thekaagazstore.com along with the invoice number.
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Refund Policy
All refunds in case of returns or cancellations will be returned to the customer within 21 working days. Shipping charges will not be refunded. Refunds will be made via wire tranfer or cheque.
Customer service
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Reach us at 07736002525
Shipping
Free shipping over Rs. 5000
Returns
Easy Returns
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